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Payment and delivery

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items or contact us via contact page or [email protected]

Estimated shipping times:

North America: 2-4 business days
Europe: 2-4 business days
Australia, New Zealand and Oceania: 2-4 business days
Asia Pacific: 2-4 business days
Latin America and the Caribbean: 2-4 business days
North Africa and the Middle East: 2-4 business days
Sub-Saharan Africa: 2-4 business days

We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

Credit card (Visa, MasterCard), PayPal, Apple Pay, Google Pay

Returns & exchanges

We gladly accept returns, exchanges, and cancellations

Contact us within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us ([email protected]) if you have any problems with your order

Standard and custom orders

Orders creation time is from 3 days to 4 weeks. Before purchasing please contact us ([email protected])

Sizing details

We make helmets, masks and armor based on your individual body measurements.
Replicas and some other props have standard sizes.
Custom orders can be changed because we accept custom orders

Rush orders and express UPS delivery

If you need Rush orders and express delivery, we will help!
Express shipping UPS delivery 4-5 days
But it is not cheap

Customer care and support

We always reply to you in 24 hours, excluding some holidays and weekends.

Gift wrapping and packaging

All our props & cosplay parts are packed in dabble carton box, foam and bubble wrap.

Refunds

We refund only 90% of the order. 10% will be kept to pay all bank expenses and transactions fees
Thank you for your understanding

Additional information

If you have any issues with our products – tell us please.
We will find the best solution.

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PLEASE ROTATE YOUR DEVICE
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