Payment and delivery
The time we need to prepare an order for shipping varies. For details, see individual items or contact us via contact page or [email protected]
Estimated shipping times:
North America: 2-4 business days
Europe: 2-4 business days
Australia, New Zealand and Oceania: 2-4 business days
Asia Pacific: 2-4 business days
Latin America and the Caribbean: 2-4 business days
North Africa and the Middle East: 2-4 business days
Sub-Saharan Africa: 2-4 business days
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Credit card (Visa, MasterCard), PayPal, Apple Pay, Google Pay
Returns & exchanges
We gladly accept returns, exchanges, and cancellations
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us ([email protected]) if you have any problems with your order
Standard and custom orders
Orders creation time is from 3 days to 4 weeks. Before purchasing please contact us ([email protected])
We make helmets, masks and armor based on your individual body measurements.
Replicas and some other props have standard sizes.
Custom orders can be changed because we accept custom orders
Rush orders and express UPS delivery
If you need Rush orders and express delivery, we will help!
Express shipping UPS delivery 4-5 days
But it is not cheap
Customer care and support
We always reply to you in 24 hours, excluding some holidays and weekends.
Gift wrapping and packaging
All our props & cosplay parts are packed in dabble carton box, foam and bubble wrap.
We refund only 90% of the order. 10% will be kept to pay all bank expenses and transactions fees
Thank you for your understanding
If you have any issues with our products – tell us please.
We will find the best solution.
PLEASE ROTATE YOUR DEVICE